PRIVACY POLICY
Effective Date: July 02, 2026
Last Updated: July 02, 2026
1. Introduction
Elite Local Pros doing business as Elite Local Pros ("we," "us," or "our"), respects your privacy. This Privacy Policy explains what information we collect when you visit https://elite-local-pros.com/ or interact with our business, how we use that information, and the choices you have.
By using our website, submitting a form, or texting us, you agree to the practices described in this policy.
2. Who We Are
Elite Local Pros is a general contractor based in Dallas, Texas. We build custom decks, outdoor living spaces, kitchens, bathrooms, additions, and other home improvement projects across the DFW area.
3. Information We Collect
3.1 Information You Give Us Directly
When you fill out a form, request a quote, book a consultation, or contact us, we may collect:
Your first and last name
Phone number
Email address
Street address or project location
Details about your project (type of work, budget range, timeline, photos)
Any other information you choose to share in a message or form
3.2 Information Collected Automatically
When you visit our website, we or our service providers may automatically collect:
IP address and general location (city, state)
Browser type and version
Device type (desktop, tablet, mobile)
Operating system
Pages you view, buttons you click, and time spent on each page
The website that referred you to us (Google, Facebook, etc.)
Date and time of your visit
This information is collected through cookies, pixels, and similar tracking technologies described in Section 6.
3.3 Communications
If you call, text, or email us, we may keep a record of that communication (call recordings, SMS transcripts, email history) to help us serve you and improve our service quality.
4. How We Use Your Information
We use the information we collect to:
Respond to your quote requests, questions, and service inquiries
Schedule and confirm on-site consultations
Send you project updates, quotes, and follow-ups
Send appointment reminders and account notifications by text or email
Send occasional marketing messages about our services (only if you opted in)
Improve our website, services, and customer experience
Measure the performance of our marketing and advertising
Comply with legal obligations, resolve disputes, and enforce our agreements
Prevent fraud and protect the security of our website
5. SMS / Text Messaging Terms
If you provide your phone number and opt in to receive text messages from Elite Local Pros:
Message frequency: [SMS_MESSAGE_FREQUENCY].
Message and data rates may apply based on your mobile carrier plan.
Reply STOP at any time to unsubscribe from all future messages.
Reply HELP for assistance, or contact us at +1 (682) 786-8921.
Carriers are not liable for delayed or undelivered messages.
Important: We do not sell, rent, or share your mobile phone number, SMS opt-in status, or any related consent information with any third party for their marketing purposes. Your consent to receive SMS messages from Elite Local Pros is limited to Elite Local Pros only.
Text messages you receive may include quote follow-ups, appointment confirmations, project updates, and occasional promotional offers. You can opt out at any time by replying STOP.
6. Cookies and Tracking Technologies
We use cookies and similar tools to make the website work, remember your preferences, and understand how visitors use the site. The main categories:
6.1 Necessary Cookies
Required for the website to function. These cannot be turned off in our systems.
6.2 Analytics Cookies
We use Google Analytics 4 (GA4) to understand which pages get visited, how long people stay, and where our traffic comes from. GA4 uses cookies to collect this data in an aggregated, non-personally-identifying way.
6.3 Advertising and Retargeting Cookies
We may use Meta (Facebook) Pixel, Google Ads conversion tracking, and similar tools to measure ad performance and show you relevant ads on other websites after you visit ours.
6.4 Managing Cookies
You can control cookies through your browser settings. Most browsers let you block or delete cookies. Blocking necessary cookies may cause parts of the website to stop working correctly.
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
7. How We Share Your Information
We do not sell your personal information. We share information only in the following limited ways:
7.1 Service Providers
We work with vendors who help us run our business, including:
HighLevel (GoHighLevel): Our customer relationship management (CRM) platform, which stores contact and project information.
Google: For analytics and advertising services.
Meta (Facebook): For advertising and lead generation.
Email and SMS providers: For sending appointment reminders, quotes, and marketing messages.
Payment processors: If you make a deposit or payment through the website.
These vendors are contractually required to protect your information and use it only for the services they provide to us.
7.2 Legal Requirements
We may disclose information if required by law, subpoena, court order, or valid government request, or to protect our rights, property, or safety.
7.3 Business Transfers
If Elite Local Pros is sold, merged, or transferred to another company, your information may transfer as part of that transaction. We will notify you if this happens.
8. Data Retention
We keep your information for as long as needed to serve you, comply with our legal obligations, resolve disputes, and enforce our agreements. Quote and project records are typically retained for at least seven years after the end of our business relationship for tax, warranty, and legal reasons.
You can request deletion of your information at any time by calling us +1 (682) 786-8921. We will honor deletion requests unless we are required by law to keep certain records.
9. Your Privacy Rights
Depending on where you live, you may have the following rights:
Right to know: Ask what personal information we have about you.
Right to access: Request a copy of your personal information.
Right to correct: Ask us to correct inaccurate information.
Right to delete: Ask us to delete your personal information.
Right to opt out of marketing: Unsubscribe from marketing emails or text messages at any time.
To exercise any of these rights, contact us at +1 (682) 786-8921. We will verify your identity before responding and will reply within the timeframe required by applicable law.
10. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, contact us at +1 (682) 786-8921 and we will delete it.
11. Third-Party Links
Our website may link to third-party sites (Google Maps, social media, product manufacturers). We are not responsible for the privacy practices of those sites. Review each site's own privacy policy before sharing information.
12. Security
We use reasonable technical and organizational measures to protect your information, including secure hosting, encryption in transit (HTTPS), and access controls on our CRM. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
14. Contact Us
Questions, requests, or complaints about this Privacy Policy or how we handle your information?
Elite Local Pros
Dallas, Texas
Phone: +1 (682) 786-8921
